Product Engineering
Your product, supported
for the long term.
Launching a product is the beginning of the work, not the end. GreaterHeight provides long-term product support — structured, SLA-backed, and staffed by engineers who understand the product — so your team can focus on growth while we keep the product running and improving.
Support Structure
How our support model works
Dedicated Support Engineer
A named engineer who knows your product — not a generic support desk. Your incidents are handled by someone with context, not someone starting from zero every time.
Tiered Incident Response
Critical incidents (production down): 1-hour response, 4-hour resolution target. Major (degraded): 4-hour response. Minor (non-blocking): next business day. SLAs in writing.
Proactive Monitoring
We set up and maintain application monitoring, uptime checks, and error alerting — so we know about issues before your users report them.
Monthly Health Reports
Regular reports covering uptime, incident summary, performance trends, security status, and recommendations — keeping you informed without requiring you to ask.
Planned Improvement Sprints
Allocated engineering time each month for features, performance improvements, and UX enhancements — ensuring the product evolves, not just survives.
Knowledge Transfer
Comprehensive documentation, runbooks, and architecture records — so your team understands the product and could take it back in-house if ever needed.
Need a reliable engineering partner for your live product?
Talk to us about long-term product support — structured, SLA-backed, and staffed by people who know what they are supporting.